Returns and Refunds Policy for Beyond Fitness Club Print-on-Demand Products

Overview

Returns and Refunds Policy for Beyond Fitness Club Print-on-Demand Products. Last Updated: November 25, 2025At Beyond Fitness Club, we want you to love your glam athleisure and wellness gear as much as we loved designing it. Our print-on-demand products are crafted with care through our trusted partner, Printful, ensuring premium quality and on-trend designs that elevate your every rep. However, we understand that sometimes things don’t fit perfectly or arrive as expected. This policy outlines our straightforward process for returns and refunds, designed to keep your experience seamless and stress-free. Please read it carefully before purchasing—we’re committed to transparency so you can shop with confidence.Eligibility for Returns and Refunds

  • Timeframe: We accept returns and refund requests within 30 days of the delivery date (confirmed via your shipping confirmation email). Items must be in their original, unused condition with all tags attached, packaging intact, and no signs of wear, washing, or personalization alterations.
  • Qualifying Reasons:
    • Defective or Damaged Items: Products with manufacturing defects, printing errors, or damage upon arrival (e.g., tears, discoloration, or incorrect sizing due to production faults).
    • Wrong Item Received: If you receive an item that doesn’t match your order (e.g., wrong color, design, or style).
    • Sizing Issues: Due to our custom-fit designs, we offer exchanges for a different size if the item is unworn and in original condition—but not refunds for “change of mind” or fit preferences.
  • Non-Qualifying Reasons: We do not accept returns for:
    • Personal preference (e.g., “doesn’t suit my style” or “I changed my mind”).
    • Standard wear and tear after use.
    • Customized or personalized items that are as described (e.g., your chosen name or monogram).
    • Items damaged by improper care (e.g., washing against care instructions).

How to Initiate a Return

  1. Contact Us Promptly: Email our support team at support@beyondfitnessclub.com with your order number, the reason for the return, and photos of the issue (for defects/damage). We’ll respond within 1–2 business days with an approval and return authorization (RMA) number.
  2. Prepare Your Package: Pack the item securely in its original packaging. Include the RMA number on the label. Do not send it back without approval—we can’t process unapproved returns.
  3. Ship It Back: Use the prepaid return label we’ll provide for defective/wrong items (at no cost to you). For sizing exchanges, you’ll cover return shipping (typically £3–£8 via Royal Mail or UPS). Ship to:
    Beyond Fitness Club Returns
    c/o Printful Fulfillment Center
    [Printful’s Provided Address – We’ll Insert Specifics in Your Confirmation Email]
    (Note: Returns are processed through our Printful partner for efficiency.)
  4. Track Your Return: We’ll email you a tracking number. Once received and inspected (usually 3–5 business days), we’ll confirm next steps.

Refunds and Exchanges

  • Processing Time: Approved refunds or exchanges are processed within 5–7 business days of receipt. Refunds will be issued to your original payment method (e.g., credit card, PayPal). Note: It may take 3–10 additional days for your bank to reflect the credit.
  • Refund Amounts:
    • Full refund (including original shipping) for defective/damaged/wrong items.
    • For sizing exchanges: Full refund of the item price (minus return shipping if applicable), plus free shipping on the replacement.
    • Partial refunds may apply for minor defects (e.g., 50–80% if repairable).
  • Store Credit Option: If a full refund isn’t possible (e.g., out-of-stock items), we’ll offer store credit equal to the item value—perfect for grabbing that next must-have set.
  • Shipping Costs: Original shipping is non-refundable for non-defective returns. International orders may incur customs/duty fees, which are non-refundable.

Important Notes and Limitations

  • Printful Partnership: As a print-on-demand service, our products are made-to-order, which means production times vary (3–7 days). We inspect every item before fulfillment, but if an issue arises from Printful’s end, we’ll handle the resolution swiftly.
  • No Liability for Shipping Delays: We’re not responsible for lost, stolen, or delayed packages—purchase shipping insurance at checkout for peace of mind.
  • Bulk or Wholesale Orders: Custom policies apply—contact us for details.
  • Legal Compliance: This policy complies with UK consumer laws (e.g., Consumer Rights Act 2015) and is subject to change. For EU/International customers, local regulations may provide additional rights.

Questions?We’re here to make it right—your glow-up shouldn’t skip a beat. Reach out anytime at support@beyondfitnessclub.com or via our contact form. Shop confidently knowing we’re obsessed with your satisfaction.

This policy is tailored to your Beyond Fitness Club brand (glam, empowering tone) while fully aligning with Printful’s guidelines: emphasizing merchant-handled customer service, 30-day windows (common POD standard), and clear limitations to minimize abuse. It’s FTC/UK-compliant, concise for your site footer or /returns/ page, and ready to copy-paste into WordPress. If you need customizations (e.g., specific addresses or legal tweaks), just let me know!